Refund & Cancellation Policy

1. Refund eligibility

This section covers refunds you ask us for. A payment reversed by your bank or by the payment provider is a different situation and is covered in section 3.

Credits belong to the product they were bought for and are spent from that product's balance. When you spend credits, they are drawn from the credits already in that balance according to our allocation rules, so how much of a particular purchase remains unspent is what determines whether that purchase can be refunded.

• A credit pack with none of its credits spent may be refundable within 14 days of purchase
• A pack with some of its credits spent may be refunded only for the unspent portion of that purchase, or declined
• Fraud, abuse, or policy violations may void refund eligibility

Where consumer-protection law where you live gives you stronger rights than this policy, those rights apply and this policy does not limit them.

2. How to request a refund

Contact us from your account email and include your order information, reason for the request, and relevant details that help us review the case.

3. Payment reversals and chargebacks

Sometimes a payment is reversed without a refund being requested from us — for example when a card issuer or the payment provider reverses a charge. This is not the same as a refund you ask us for, and it is handled differently.

If a payment is reversed, refunded, or charged back after some or all of the related credits have been used, we may remove any credits still remaining from that purchase. Any such adjustment applies to the balance that purchase funded, and not to a balance for another product. If the reversed amount is more than the credits remaining from it, that balance may have an outstanding credit obligation.

While that obligation is unresolved, paid features of that product may be unavailable; other products are unaffected. You keep access to your account, your settings, and your history. If you think a reversal was a mistake, contact us and we will look into it.

4. Subscriptions

If subscriptions are offered, cancellation rules may depend on the product and billing provider. Unless stated otherwise, cancellation usually stops renewal and access continues until the end of the paid period.

5. Payment processing

Payments are processed by a third-party payment provider, identified at checkout. Approved refunds are returned to the original payment method where possible and may take time to appear.